1. About Juicepage
Juicepage, at juicepage.org, is operated by Paul Wellingsclare, Custom House Square, Scotland EH42 1HY. You can contact us at support@juicepage.org.
These terms cover your use of Juicepage, including reading samples, creating an account, submitting work, leaving feedback and buying a submission service. Please read them before submitting or paying. Nothing in these terms limits rights you have under consumer law.
2. Accounts and eligibility
You may read publicly available samples without an account. To submit work or use account features, you must provide accurate information and keep your login details secure. Tell us promptly if you believe someone has accessed your account without permission.
People aged 13 to 17 may use Juicepage with permission from a parent or guardian. A person making a payment must be authorised to use the payment method. Children under 13 must not create an account, submit work or post comments.
You must not impersonate someone else or use an account to evade a restriction.
3. Submitting work
Follow the submission guidelines and check your information and files before paying. Juicepage currently accepts manuscript samples in EPUB format. You are responsible for keeping your own copy; Juicepage is not a backup service.
By submitting work, you confirm that you own it or have the permissions needed to publish it, including permissions for its cover and other third-party material. You also confirm that publication will not unlawfully infringe another person’s copyright, privacy, confidentiality or other rights.
You remain responsible for your submission. Payment, review or publication does not mean that Juicepage has verified its ownership, accuracy, legality or quality.
4. Content and conduct
Do not submit or post material that is unlawful; infringes another person’s rights; contains child sexual abuse material; facilitates terrorism or other crime; makes credible threats; unlawfully incites hatred; deliberately harasses someone; reveals private information without a lawful reason; contains malware; or is fraudulent, deceptive or impersonating.
Do not submit pornographic images, illustrations, audio or video, or material that encourages, promotes or instructs suicide, serious self-harm or eating disorders.
Fiction may contain violence, sex, offensive language or difficult ideas. Those subjects do not automatically prevent publication. We consider context, legality and the rights and safety of others.
5. Ownership and permission to display your work
You retain ownership of your work. You give Juicepage a non-exclusive, worldwide, royalty-free permission to store, reproduce, format, display and make your submission available through the site. This includes producing a sample page, displaying its cover and description, enabling the reading or download functions offered on the site, and making necessary backups.
We may use your title, cover, author name, description and short extracts to direct people to your sample or promote Juicepage. This permission lasts while your work is on the site and, for backups and material already lawfully used, for a reasonable period afterwards.
You can request removal through your Author Dashboard or by emailing support@juicepage.org. Removal cannot recall copies already downloaded by readers or immediately remove search-engine copies.
Readers may use samples for personal, non-commercial reading and feedback. Access does not transfer copyright or permit republication, resale or uploading elsewhere without the rights holder’s permission.
6. Submission options and feedback
The price and contents of your selected option are shown before payment. The current options are:
- £5 Community exchange: You provide useful feedback of at least 100 words on two assigned samples within 30 days. Juicepage arranges two responses of at least 100 words on your sample from other users. An assigned response counts when it meets the requirement and is approved.
- £20 Feedback arranged for you: Juicepage arranges two responses of at least 100 words from other users. You do not have to review other samples.
- £40 Community feedback and Juicepage review: Juicepage arranges two responses from other users and a review of up to 300 words by a Juicepage editor. You do not have to review other samples.
For the community exchange, your own arranged feedback may be deferred until you have completed your two eligible responses. We may reject feedback that does not meet the stated word requirement or reasonably applicable quality and conduct standards.
The Juicepage review considers the sample’s strengths, reader engagement and potential. It is not a manuscript edit, proofread or publishing assessment. We do not promise positive feedback, a particular rating, readership, sales or a publishing outcome. Other readers may also comment on publicly available samples.
If we cannot provide a paid element of your chosen option, contact us. We will offer an appropriate remedy, which may include a refund.
7. Payment and publication
Payment is processed by Stripe or the provider identified at checkout. We treat a submission as paid when the provider confirms payment, and we send a confirmation you can keep.
We aim to review submissions and publish suitable sample pages within 48 hours of successful submission and payment. We will email you when your page is live. We may need longer if a file cannot be opened, information is missing, or the submission needs additional review; we will contact you where appropriate.
We may reject, delay, restrict or remove a submission if we reasonably believe it breaches these terms or the law, lacks necessary rights, creates a security risk, or is the subject of a credible complaint. Where reasonable, we will explain the decision and give you an opportunity to respond. Payment does not guarantee publication of material that cannot lawfully or safely be displayed.
8. Cancellation and refunds
If you buy a submission service as a consumer, you can cancel for any reason during the 14-day period beginning the day after the purchase contract is made. Email support@juicepage.org before that period ends and clearly say that you wish to cancel. Please include the email address used for the purchase and, if possible, the submission title or payment reference. You may use the optional form below, but you do not have to.
If you cancel within that 14-day period, Juicepage will refund the full amount you paid. We will not deduct an amount for review, publication or feedback already provided. This full-refund promise also applies if we have completed the service during that period.
You may expressly request at checkout that Juicepage begins the service during the cancellation period so that we can review and publish promptly. We will not treat acceptance of these terms alone as that request.
After the 14-day cancellation period, we do not normally offer a refund simply because you have changed your mind or your sample receives less engagement than you hoped. You may still be entitled to a remedy if we fail to provide the service as described or with reasonable care and skill. Nothing here removes those statutory rights.
We also refund duplicate payments and payments for a service we cannot provide. Removing a sample at your request does not, by itself, cancel a completed service or create a refund entitlement.
We will make a refund without undue delay and, for a cancellation within the 14-day period, within 14 days after you tell us you are cancelling. We will use the original payment method unless you expressly agree otherwise, and we will not charge a refund fee.
Optional cancellation form
To: Paul Wellingsclare, Juicepage, Custom House Square, Scotland EH42 1HY; support@juicepage.org
I hereby give notice that I cancel my contract for the following Juicepage service:
Service or submission title:
Ordered on:
Name:
Address:
Email used for the purchase:
Date:
9. Comments, reports and moderation
Comments and feedback are the views of their authors, not Juicepage. Critical feedback is allowed, but unlawful content, threats, targeted harassment, spam and infringement are not.
You can report a sample or comment using the site’s reporting feature or by emailing support@juicepage.org. Please identify the material and explain your concern. We may temporarily hide material while investigating. We may warn users, remove material, restrict features or suspend accounts where reasonably necessary and proportionate. You may ask us to review a moderation decision by email.
10. Availability and responsibility
We aim to keep Juicepage available but cannot promise uninterrupted access. We may suspend features for maintenance, security or legal reasons. If a change materially affects a service you have already bought, we will provide the agreed service or an appropriate remedy.
We do not exclude liability where doing so would be unlawful, including for fraud, death or personal injury caused by negligence, or failure to provide a consumer service with reasonable care and skill. If you are a consumer, we are responsible for foreseeable loss caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss that is not caused by us or is not reasonably foreseeable.
11. Closing an account and changes to these terms
You may ask us to close your account at support@juicepage.org. We may need to retain records required for payments, legal obligations, complaints or disputes. Closing an account does not recall previously downloaded copies of your work.
We may update these terms when the service or law changes. We will publish the new date and, where appropriate, notify users of significant changes. Changes will not retrospectively remove rights under a service already purchased.
12. Law and contact
These terms are governed by Scots law, subject to any mandatory consumer protections that apply where you live. Please contact support@juicepage.org so that we can try to resolve a complaint. Consumers retain any mandatory right to bring proceedings in the courts available to them under applicable law.