1. Who we are
Juicepage, at juicepage.org, is operated by Paul Clare, Custom House Square, Scotland EH42 1HY. Paul Clare is the controller of the personal information described in this policy.
For privacy questions or requests, email support@juicepage.org.
This policy explains what happens to personal information when you visit Juicepage, create an account, submit work, pay, read samples, leave feedback, report material or contact us.
2. Information we collect
Depending on how you use the site, we collect:
- Your name, display name, username, email address and account details.
- Submission information, including author details, titles, descriptions, categories, feedback preferences, covers and EPUB files.
- Comments, reviews, reports, messages and correspondence.
- Payment details we receive from our payment provider, such as the amount, status and transaction reference. Juicepage does not receive or store your full card number.
- Technical and security information, such as IP address, device and browser details, access times, activity logs and information stored on your device by the site.
- Records of your acceptance of terms and of any request you make for the service to start during the cancellation period.
You provide much of this information directly. We may also receive transaction information from Stripe, account or security information from our website systems, and information from someone making a complaint or report.
Please do not put unnecessary private or sensitive information in a public submission or comment, including information about someone else unless you have the right to publish it.
3. Why we use it
We use information to:
- Create and secure accounts; provide the reader, dashboard and other site functions.
- Receive, assess, publish and manage submissions.
- Take payments, provide the purchased service, issue refunds and maintain financial records.
- Arrange feedback, display comments and send account, submission, payment and publication messages.
- Answer enquiries, investigate reports and moderate material.
- Prevent fraud, spam and misuse; maintain and troubleshoot the site.
- Meet legal obligations and establish, exercise or defend legal claims.
Our legal bases depend on the purpose. We use contract where information is needed to provide a service you request; legal obligation for records or actions required by law; and legitimate interests to run and secure Juicepage, prevent abuse, handle complaints and protect users’ rights, after considering the impact on individuals. Where the law requires consent, such as for certain optional technologies or marketing, we will ask for it separately. You may withdraw consent at any time.
Information required to create an account, process a payment or provide a submission service must be supplied for us to do those things. Other information, such as an optional author biography, is voluntary.
We do not use submission and account information to send marketing emails merely because you purchased a service.
4. Information that becomes public
Your author or display name, sample, cover, title, description and comments may be visible to anyone. Public material can be indexed by search engines, downloaded where the site allows, or copied by others. Removing it from Juicepage may not immediately remove those copies.
We do not normally display your email address, payment information, IP address or private correspondence publicly.
5. Payments and service providers
Stripe processes payments and may process information for payment security and fraud prevention under its own privacy policy. Juicepage receives the transaction information needed to confirm payment and provide support or refunds.
We use providers for hosting, email delivery, storage, backups, site security and technical support. The site also uses WordPress and other site software for forms, accounts, comments and payments. Some site resources, such as fonts or software libraries, may be delivered by external providers; your browser may send them technical information such as your IP address when requesting those resources.
We share information with professional advisers, regulators, law-enforcement bodies or rights holders where necessary and lawful—for example, to deal with a credible complaint or legal obligation. We do not sell personal information.
6. International transfers
Some providers may process information outside the UK. Where UK law requires a transfer safeguard, we use an applicable adequacy decision, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful mechanism.
7. Cookies and browser storage
Juicepage uses cookies or similar browser storage to support requested functions such as signing in, security and checkout. The EPUB reader also saves reading position and display choices on your device so they can be restored when you return. You can remove stored site information through your browser settings, although doing so may sign you out or reset reader preferences.
A technology is not “essential” merely because it is useful to Juicepage. If we introduce analytics, advertising or other optional storage, we will provide the information and choice or objection mechanism required by law before relying on an exception or using it. This policy does not treat acceptance of the Terms and Conditions as cookie consent.
8. How long we keep information
We keep information only for as long as needed for the purposes above, taking account of legal duties, disputes and backups. Our usual periods are:
- Account details: while the account is active, then normally up to 30 days after closure, except where a record must be kept longer.
- Published work and comments: until removed by you or Juicepage, subject to backups and necessary records.
- Abandoned or unsuccessful submission files: normally up to 90 days.
- Payment, refund and accounting records: normally six years.
- Complaints, moderation decisions and records relevant to disputes: normally up to six years after the matter closes.
- Routine technical and security logs: normally up to 12 months, unless needed for an investigation.
- Support correspondence: normally up to three years after the matter closes.
Backups are replaced on a rolling schedule. We may retain information longer where the law requires it or an active claim or investigation makes it necessary.
9. Moderation and automated controls
We may use automated checks to identify spam, limit repeated actions and flag potentially unsafe activity. People may review reports and moderation decisions. You can ask for a decision to be reviewed by emailing support@juicepage.org. We do not intend to make decisions with legal or similarly significant effects about you solely by automated processing.
10. Children
Juicepage may be used by people aged 13 to 17 with parental or guardian permission. Children under 13 must not create an account, submit work or post comments. A parent or guardian can contact us about a child’s information. Users must not publish a child’s personal information without a lawful reason and appropriate permission.
11. Security
We use reasonable measures to protect information, including access controls and site-security practices. No online service can guarantee complete security. Please use a strong, unique password and tell us if you believe your account has been compromised.
12. Your rights
Depending on the circumstances, you may ask to access, correct or delete your information; restrict or object to its use; or receive certain information in a portable format. You may withdraw consent where we rely on it. These rights are not absolute—for example, we may need to keep a payment record required by law.
Email support@juicepage.org to make a request. We may need to verify your identity. You can also complain to the Information Commissioner’s Office at ico.org.uk, although we would welcome the chance to address your concern first.
13. Changes and contact
We will update this policy when our services, providers or legal requirements change and show the new date here. Where a change materially affects how we use information already collected, we will give further notice where appropriate.
Contact: Paul Wellingsclare, Custom House Square, Scotland EH42 1HY; support@juicepage.org.